Pay168 Privacy Policy – Our Commitment to Protecting Your Personal Data

Pay168 is committed to protecting the privacy and security of all users' personal information. This Privacy Policy explains our practices for collecting, using, disclosing, and safeguarding your personal information when you use the pay168 platform — whether through our website at pay168.pro or the official pay168 mobile app.

This policy applies to all registered users, website visitors, and any individual who interacts with pay168 services. We regard data protection not merely as a legal obligation, but as part of our responsibility to the player community that trusts this platform.

If you have any questions about this Privacy Policy, the pay168 customer support team is ready to assist you via live chat on the platform, 24 hours a day, 7 days a week.

Pay168 collects the personal data necessary to deliver a safe and efficient service. The following are the categories of data we may collect:

Personal data collected by pay168 is used solely for the following purposes:

• Service delivery: Enabling you to register, log in, make deposits and withdrawals, and access all games on the pay168 platform.
• Identity verification: Verifying that you meet the age eligibility requirements and ensuring your account is protected from unauthorised access.
• Financial processing: Processing deposit and withdrawal transactions accurately and securely through trusted payment processors.
• Platform security: Detecting and preventing fraud, account manipulation, and suspicious activity that could compromise the safety of other players.
• Customer support: Enabling the pay168 support team to help you resolve any account or transaction issues quickly and effectively.
• Responsible gaming: Monitoring usage patterns to identify players who may need support and offering appropriate responsible gaming tools.
• Platform improvements: Analysing aggregated usage patterns (without identifying individuals) to improve the overall user experience.

Pay168 does not use your personal data for third-party advertising, sale to other companies, or profiling for marketing purposes without your consent.

Pay168 takes the trust you place in us seriously. Your personal data is never sold, rented, or traded to any third party. However, there are limited situations where sharing information is necessary:

• Payment processors: Only the minimum transaction details required are shared with payment service providers (such as FPX, DuitNow, TNG eWallet) to process your financial transactions. These processors are bound by strict confidentiality agreements.
• Game software providers: Required game session data is shared with licensed game providers (such as Pragmatic Play, PG Soft) for operational purposes. No personally identifiable information is disclosed.
• Legal requirements: pay168 may be required to disclose certain information where mandated by law, court order, or a formal request from a relevant authority.

Pay168 continuously invests in security infrastructure to ensure your personal data is protected at every stage — during transmission, during processing, and during storage.

Technical security measures implemented by pay168 include:

• 256-bit SSL/TLS encryption for all communications between your device and pay168's servers.
• Secure servers with strict access controls — only authorised personnel may access sensitive data.
• Continuous threat monitoring to detect and respond to any unauthorised access attempts.
• Two-factor authentication (2FA) available for player accounts as an additional security layer.
• Regular security audits by independent parties to verify the integrity of our data protection systems.

While pay168 takes comprehensive measures to protect your data, no online system can guarantee 100% absolute security. We encourage you to play your part in protecting your account by using a strong password and never sharing your login details with anyone.

Pay168 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of cookies used by pay168:

• Session cookies: Required to maintain your login status and ensure smooth game sessions. These cookies are automatically deleted when you close your browser.
• Preference cookies: Saving your preferred language and display settings so you don't need to reconfigure them each time.
• Analytics cookies: Collecting non-identifiable usage data to help us understand how players use the platform and where improvements can be made.
• Security cookies: Helping detect suspicious activity and protecting your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the pay168 platform.

As a pay168 player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the pay168 support team via in-platform live chat. We will process your request within a reasonable timeframe.

Pay168 retains your personal data only for as long as necessary for the purposes stated in this policy or as required under applicable Malaysian law.

• Active account data retained for as long as your account remains active on the pay168 platform.
• Financial transaction records retained for the minimum period required under Malaysia's financial regulations — typically seven years from the date of the transaction.
• Session data and technical logs retained for a shorter period for security and troubleshooting purposes.
• After account closure, personal data no longer required for legal or audit purposes will be deleted within a reasonable period after a deletion request is submitted.

The pay168 platform integrates with third-party services for specific purposes — such as payment processors and game providers. While we select partners who comply with high security standards, pay168 is not responsible for the privacy practices of those third-party services.

Every third-party provider we work with receives only the minimum data required for their specific purpose, and is bound by strict data protection agreements with pay168.

If you have any questions, concerns, or requests relating to this Privacy Policy or how pay168 handles your personal data, please contact us via:

• In-platform live chat — the fastest way to get immediate assistance, available 24/7.
• Support email: [email protected]

Pay168 aims to respond to all privacy-related enquiries within three business days. For more complex requests such as data deletion or data export, processing may take longer and we will inform you of the expected timeframe.